Cancellation Policy
Cancellation Policy
We get it — life happens, and sometimes plans don't work out. When that happens, these are our firm policies for all guests and all reservations. Please read them carefully before making a reservation.
Refundable, subject to a processing fee — or convert your deposit to a gift certificate for future use at no additional fee.
Non-refundable. Can only be converted to a gift certificate at half the value of the original deposit.
No refund. No-show reservations and early departures also do not receive any refund, regardless of the reason.
All refunds are subject to a 6% processing fee, regardless of why your plans changed or current factors impacting travel on the Big Sur coast. Any credit card changes to your deposit or stay will also result in a 6% processing fee.
Keep in mind that we cannot guarantee road or weather conditions — including fog, rain, hail, lack of streetlights, falling rocks, lightning strikes, animals on the highway, lack of GPS signal, or lack of cell service.
"Thank you for your understanding. We are just a small, family-operated business — not a mega-corporation with thousands of properties. Please try to be as kind to our small staff as we try to be to our guests and visitors."
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